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Technical Project Coordinator

Roles and Responsibilities

  • To ensure every client receives excellent customer service.
  • Build brilliant client relationships to maximize the company’s impact.
  • Take personal ownership of all Client’s queries & issues.
  • Act as the first point of escalation for resolution of Queries.
  • Keep the client up to date with the project’s progress on a daily basis.
  • Conduct online meetings with clients, perform the requirements elicitation part.
  • Bridge up the communication gaps with the clients with an effective approach to building positive clientele-relationships.
  • Circulate the client’s requirement to the core Tech Team.
  • Able to efficiently arrange the Demos for the client.
  • Stay in continuous contact with the Tech team on the project/tasks progress.
  • Act as a bridge between the Client and the Tech Team.
  • Prepare accurate and timely reports.
  • Ability to work and perform well in strict deadlines.
  • Remains knowledgeable of product line, current industry products, and technologies.
  • Ensure proper recording and closure of all incidents and support issues within JIRA/TRELLO or other project management tools.


  • Client alignment – excellent customer focus and commercial knowledge (including knowledge of the market) and an ability to know your customer. 
  • Knowledge of the work of other Teams in DS with whom we collaborate daily.
  • Service approach – excellent influencing skills, ability to speak with professionalism, and full knowledge of the client’s requirements and DS service offering.
  • Works with resilience and pace.
  • Has a flexible approach, willing to perform tasks outside own area of responsibility. 
  • Ability to work within a clear set of KPIs to measure performance (team & own).
  • Able to focus on continuous improvement.
  • Technical expertise – able to understand the client’s requirements and propose them with a technical solution. 
  • Able to prepare presentations and familiar with MS Suite.
  • Work strategically - carrying out necessary planning to streamline multiple client-meetings.
  • Work in Collaboration- Work in collaboration with the team to oversee project’s schedules.
  • Create and maintain comprehensive project documentation.

Educational/Technical Requirements:

  • Bachelor's degree or equivalent (preferable in Computer Science).
  • 1-2 years of experience in Managing Technical Projects.
  • Minimum of 1 – 2 years of experience working in a software company.
  • Eager to get things done in the defined time framework.
  • Basic knowledge of Databases, Front-end, and Back-end development.
  • Good knowledge of software development processes and procedures.
  • Proven Knowledge of Software Agile Development.
  • Fluent in verbal and written English is a must.

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